WHAT ARE YOUR DELIVERY TIMES?
We aim to send your order the day it is received. That means that you should usually receive the item within 2-3 days. Rural delivery may take a little longer. We are only able to courier items to a physical address.
WHAT ARE YOUR SHIPPING CHARGES?
For North island customers a flat charge of $8 for non-rural and $10 for rural. For South island customers a flat charge of $10 for non-rural and $12 for rural. Items over $100 will be sent free of charge. An order tracking number will be provided. If your order has not arrived in the time-frame outlined above, please contact us either by email firstname.lastname@example.org or telephone (04) 568-9710 or 027-330-7581.
DO YOU SHIP INTERNATIONALLY?
At this time we are unable to offer international shipping.
DO YOU OFFER A CLICK & COLLECT SERVICE?
Yes, we do. Details are under "Shipping, returns & refund policy".
CAN I ORDER BY PHONE?
You can enquire about products by phone but all orders will need to be processed through our website. Just call us on (04) 568-9710 during our opening hours and we will be happy to discuss your order and anything else we can help you with. Click on the “Contact” button for our hours and contact information.
WHAT WRAPPING MATERIALS DO YOU USE?
We bubble wrap and box items as appropriate so they reach you undamaged. We recycle the bubble wrap that our wholesalers use to send goods to us.