Shipping and charges:
We aim to send your order the day it is received. That means that you should usually receive the item within 2-3 days. Non-urban delivery may take a little longer. We use Post Haste Ltd & Castle Couriers Ltd to deliver our orders and we are only able to courier items to a physical address, not a P O Box.
Delivery charges throughout mainland New Zealand are:
North Island - $15 for urban delivery & $20 for non-urban delivery
South Island - $20 for urban delivery & $25 for non-urban delivery
We do not deliver other than to mainland New Zealand.
An order tracking number will be provided. If your order has not arrived in the time frame outlined above, please contact us either by email firstname.lastname@example.org
Click & Collect:
We offer a Click & Collect option on our website. You have the convenience of being able to pick up your purchase at a time that suits you and you don't have to wait for a courier. All our products can be picked up in store and we will email you when it is ready. There is no charge for our Click & Collect service. You will need a form of photo identification to collect your purchase; this can be a New Zealand Driver Licence, Passport, 18+ card or Photo Credit Card. If you want someone else to pick up your purchase they will need a copy of the order confirmation and photo identification.
Refund & Returns Policy:
All care will be taken by us in wrapping items and we will box items as appropriate so they reach you undamaged. We will happily meet our obligations under the Consumer Guarantees Act 1993 if our products are not satisfactory. If your goods are found to be faulty on arrival we will replace them or refund the full purchase price (excluding delivery). You must advise us within 48 hours of receipt of the goods. We are unable to accept liability for products damaged in transit and we are unable to refund if you change your mind. So please select carefully. Unless there is a defect with your product we cannot accept returns.
How To Return An Item:
To request a refund for a damaged item please email us at email@example.com within 48 hours of receipt of the goods.
At this time we are unable to offer international shipping.